PRIVACY POLICY & COOKIE NOTICE

OVERVIEW

PRIVACY POLICY

INTRODUCTION

At Ewelme Hills, we value your privacy and are dedicated to safeguarding your personal data. This Privacy Policy (“Policy”) describes how we gather and handle your personal data when you use our online store at www.ewelmehills.co.uk (“Website”), along with your rights regarding your data and the legal protections in place.

This Policy explains:

• The types of personal data we may collect about you
• How we utilise the data we collect
• When and why we might contact you
• If and when we share your data with others
• Your options concerning the data you provide to us
• Information about cookies and how we use them

We take the responsibility of securing your personal information seriously and are required by law to process your data in compliance with relevant laws, including the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), collectively referred to as “data protection laws.”

WHO WE ARE

This Policy is issued by Ewelme Hills. When we use “Ewelme Hills,” “we,” “us,” or “our” in this Policy, we are referring Ewelme Hills Ltd. Ewelme Hills Limited (company reg. no. 12461707), located at 32-33 St James’s Place, St. James’s, London, SW1A 1NR, is the data controller for this Website.

We are available to address any queries related to this Policy or your personal data. You can reach out to us for any concerns or to exercise your legal rights at the contact details provided below.

SCOPE

This Policy applies to all visitors to our Website who either browse or provide personal data, such as through making purchases or interacting with our services. This includes individuals seeking information, purchasing products, or contributing content to the Website. Additionally, it covers personal data used for marketing or business purposes. However, it does not apply to data we collect in the context of recruitment, employment, or contracting, which is governed by other specific policies.

Our Website is not intended for use by children, and we do not knowingly collect data from children.

We encourage you to review this Policy alongside any other privacy notices we may issue when gathering or processing your personal data so you can understand how we handle your data and why.

CHANGES TO THIS POLICY

We may update this Policy from time to time. The latest version will be published on our Website, and we encourage you to review it periodically. This Policy was last updated on 23rd October 2024. We reserve the right to disclose personal data in cases of business mergers or sales.

ACKNOWLEDGEMENT

By providing your personal data to Ewelme Hills, you agree to the practices outlined in this Policy. We will bring this Policy to your attention when requesting personal data and seek your consent where legally required.

PERSONAL DATA WE COLLECT

Personal data includes any information that can be used to identify an individual. This does not include data where identifying details have been removed.

The personal data we collect may include:

• Your name, email address, and contact information when you subscribe to newsletters or place orders.
• Delivery and payment details when purchasing products.
• Technical data, such as your IP address and browser details, collected when you visit our Website.
• Marketing preferences and data from any surveys or promotions you may participate in.
• Usage information gathered from your interactions with our Website and apps.

Providing your personal data is not obligatory, but not doing so may limit our ability to fulfill orders or provide services.

HOW WE PROCESS YOUR DATA

We will only process your personal data when legally permitted. This includes:

• Fulfilling contractual obligations, such as processing and delivering orders.
• Using your data for marketing, either with your consent or based on legitimate business interests.
• Enhancing our services and user experience through data analysis.
• Protecting the Website and investigating any suspicious activities.

MARKETING COMMUNICATIONS

You will only receive marketing messages from us if you have explicitly opted in or requested information. You can unsubscribe from these communications at any time by following the “unsubscribe” link in the message or by contacting us at info@ewelmehills.co.uk.

SHARING YOUR DATA WITH THIRD PARTIES

We engage third-party providers to assist in processing transactions on our Website. These providers are required to handle your data in accordance with our instructions and protect it.

We may also share your personal information with:

• Affiliates and group companies for business or marketing purposes.
• Professional advisors and service providers to help us deliver our services and ensure legal compliance.
• Regulatory bodies or law enforcement if required by law.

YOUR DATA PROTECTION RIGHTS

Under data protection laws, you are entitled to the following rights:

• The right to be informed about how we use your data
• The right to access and rectify your data
• The right to request deletion or restriction of your data
• The right to object to certain types of processing, including profiling
• The right to transfer your data to another provider
• The right to withdraw consent for marketing communications

We aim to respond to requests to exercise these rights within 30 days, with extensions up to 60 days when necessary. We will inform you if we are unable to meet your request due to legal or third-party constraints.

DATA RETENTION

We will keep your personal data for as long as it is needed to fulfill the purposes outlined in this Policy, or until you request its deletion. It is your responsibility to ensure that your information remains accurate and up to date.

SECURITY

We have implemented a range of technical and organisational measures designed to protect your personal data and prevent unauthorised access. If you suspect a data breach, please notify us immediately.

INTERNATIONAL DATA TRANSFERS

We do not transfer personal data outside the European Economic Area (EEA).

COOKIES POLICY

To learn more about how we use cookies and manage your preferences, please click here.

CONTACT US

If you have any questions or concerns about this Policy, or if you would like to exercise your rights under data protection law, please contact our DPO at sales@ewelmehills.co.uk.